Contribute to the development of high-quality technical documentation by working with information developers
and cross-functional colleagues to design, scope, develop, edit, and publish technical content as directed by
documentation project leaders.
Under direction from IDD management and lead information developers, take ownership of the documentation for
a product or product area. Write and edit product notices, such as release announcements. Write application
programming interface (API) documentation. Peer edit documentation.
Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended
audience, and consistent with BMC product documentation standards.
Perform topic analysis, develop documentation designs, and review with cross-functional colleagues.
Deliver documentation on time and with the highest quality possible.
Create documentation in appropriate delivery formats, such as wiki topics and PDF.
Review and contribute to feature and use case design documents.
Become a subject matter expert for the product being documented.
Participate in meetings to learn about products and features. Lead group interviews with subject matter experts.
Gain an understanding of assigned products and cross-product integrations through guided training and individual
study. Install and work with prototype applications.
Gain awareness of customer issues and documentation usage from a customer perspective through field reports
and IDD customer feedback calls.
Help other information developers as required to meet deadlines.
Make recommendations to improve technical information based on the needs of the target audience. Make
recommendations to improve the content model, style, and structural elements of BMC documentation. Initiate
and recommend creative ways to improve technical information deliverables and processes. Use creative
approaches to solving problems.
Report accurate and timely status for all assignments. Escalate issues to management.
Minimum 5 years experience developing technical documentation for enterprise software users, system
administrators, and other technical audiences.
Highly proficient with accepted industry-specific authoring tools, such as Confluence wiki, FrameMaker, Javadoc
Help, RoboHelp, HTML, XML, Adobe Acrobat, SnagIT, Paint Shop Pro, and so on.
Excellent technical writing skills.
Extensive experience developing technical documentation for software products.
Recent experience authoring content in a wiki environment.
A strong understanding of the documentation development process, the software development process, and
A strong understanding of the relationships between cross functional teams. A willingness and ability to work
effectively with and within the processes and systems established by those teams.
Ability to quickly learn, document, and teach the use, features, and benefits of software products and solutions for
technical audiences. Ability to quickly learn and teach new technologies.
Ability to understand and document the big picture of product interactions and integrations.
Thorough understanding of iterative and Agile project management methodologies.
Excellent communication and interpersonal skills, with the ability to work effectively with globally-distributed and
Ability to balance project ownership, individual work, and team-based documentation delivery. Ability to prioritize
assignments based on business needs. Ability to balance work volume and quality documentation. Ability to
handle multiple projects effectively.
Ability to maintain creativity while working within IDD standards and guidelines.
Ability to maintain professionalism when representing IDD. Help IDD cultivate good working relationships with
groups internal and external to IDD and BMC.
Strong negotiation skills.
Characteristics: professional, high energy, strong technical aptitude, flexible, independent, detail-oriented, selfstarter
requiring minimal oversight, good follow-through, diplomatic, willingness to accept responsibility and
accountability, willingness to accept assignments as dictated by the needs of the business, and a strong
commitment to teamwork.
B.A. degree, certificate, or equivalent experience in Technical Communications, English, Journalism, Professional
Writing, Marketing, Public Speaking; or B.S. degree (with a background in writing) or equivalent in Computer
Science, Engineering, or Human Factors.
Salary: Not Disclosed by Recruiter
Functional Area:IT Software - Other
Desired Candidate Profile
Klaus IT Solutions Pvt. Ltd.
Contact Company:Klaus IT Solutions Pvt. Ltd.